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Privacy Policy

Last Updated: April 19, 2025

1. Introduction

At LumeoLens℠, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

We collect several types of information from and about users of our Service:

2.1 Personal Information

Personal information is data that can be used to identify you individually, such as:

  • Name
  • Email address
  • Company name
  • Job title
  • Phone number
  • Billing information

2.2 Usage Data

We automatically collect usage data when you access and use the Service. This may include:

  • IP address
  • Browser type
  • Operating system
  • Pages visited
  • Time and date of your visit
  • Time spent on pages
  • Unique device identifiers

2.3 Data Source Information

When you connect data sources to our Service, we collect information about those connections, including:

  • API credentials (encrypted)
  • Connection metadata
  • Usage patterns
  • Query history

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send administrative messages, updates, and security alerts
  • Respond to your comments, questions, and requests
  • Provide customer support
  • Monitor and analyze usage patterns and trends
  • Personalize your experience
  • Develop new products and services

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Third-Party Services

The Service may contain links to third-party websites and services. We are not responsible for the content or privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through our Service.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

9. Children's Privacy

The Service is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@lumeolens.com.